F
Customer Support
Freshdesk
Freshdesk is customer support software built around ticketing, knowledge bases, automation and omnichannel service. It helps support teams…
Best forSMBs and support teams
PricingFree and paid options may vary
SOFTWARE CATEGORY
Customer Support software
Help customers faster and better.
Explore Customer Support software through practical product information, category context and structured comparisons. Start with the tools below, then narrow your shortlist around fit, capabilities and business needs.
CUSTOMER SUPPORT
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Software worth exploring
9 profiles currently listed in this category.
F
Customer Support
Front
Front is a customer communication platform built around collaborative inboxes, shared email workflows, automation and customer context.Who is…
Best forCustomer-facing teams managing shared inboxes and collaborative email
G
Customer Support
Gorgias
Gorgias is a customer support helpdesk built particularly for ecommerce brands, bringing support conversations and customer or order…
Best forEcommerce businesses needing support connected to customer and order data
H
Customer Support
Help Scout
Help Scout is customer service software centered on shared support conversations, customer context, knowledge bases and team collaboration.Who…
Best forSmall and midsize support teams needing shared inbox and helpdesk workflows
I
Customer Support
Intercom
Intercom is a customer service and engagement platform built around messaging, support conversations, automation and customer context. It…
Best forGrowing teams
K
Customer Support
Kustomer
Kustomer is a customer service platform built around unified customer timelines, conversations, automation and support workflows.Who is Kustomer…
Best forCustomer-centric and ecommerce teams needing rich support context
L
Customer Support
LiveAgent
LiveAgent is an omnichannel customer service platform combining ticketing, live chat, a knowledge base, social channels and call-center…
Best forSupport teams needing ticketing, chat, knowledge base and multiple channels
Z
Customer Support
Zendesk
Zendesk is customer service software for managing support conversations across channels and teams. It provides tools for ticketing,…
Best forSupport teams from SMB to enterprise
PricingPaid plans; current pricing varies
Z
Customer Support
Zoho Desk
Zoho Desk is a help desk platform for managing customer support tickets, service workflows and knowledge resources. It…
Best forGrowing teams
BUYER'S GUIDE
How to evaluate customer support software.
Define the problem the software needs to solve before comparing product features.
Look at capabilities, integrations, team context and implementation requirements—not just popularity.
Pricing, plans, trials and vendor terms can change, so confirm important purchase details with the provider.
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