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F
Customer Support
Freshdesk
Customer support software for ticketing, knowledge bases, automation and omnichannel service.
Overview
Customer support software for ticketing, knowledge bases, automation and omnichannel service.
Key capabilities
- Ticketing, knowledge base, automation, reporting
Strengths
- Established product category; Broad feature set; Active vendor ecosystem
Considerations
- Capabilities and pricing vary by plan, region and implementation.